Paymaster Magazine

Hat 9 — The Payroll Professional as Problem Solver

Hat 9 — The Payroll Professional as Problem Solver

Today I just want to say well done. No advice, no ideas, no clever words. Just well done!

To all the payroll people who have sacrificed their time, who have given up on family and friends to solve a problem often not of our own making — I want to say well done.
Be proud, stand up and proudly declare that we work in payroll. We always have your best interest at heart. This is what we do.

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][tweetthis remove_twitter_handles=”true” remove_hidden_hashtags=”true” remove_hidden_urls=”true”]Be proud, stand up and declare that you work in payroll. The best interests of our clients are always at heart. [/tweetthis]

Problems come in all shapes and sizes.

Some problems creep up on you in the middle of the month: this allows you to lean back in your chair, reflect upon the problem in order to formulate an ideal solution based on extensive consultation with all your stakeholders. I love these problems, but they are exceptionally rare — only coming around about once a year.

Ordinarily, the problems that I deal with are the “Urgent! Have to be solved now!” issues. For example, when a line manager is standing right before you, mentioning that he/she forgot to submit the additional hours and as a result, the entire workforce is gathering outside threatening to ‘down tools’ if the company doesn’t remedy the situation immediately. To compund the problem in this example, it also happens to have been brought to your attention just before closing time on a Friday afternoon!

Opportunity

Now is the time to ‘step-up’ and show your character by suitably solving the problem. In our profession as payroll professionals, there are numerous opportunities to build our reputations by gaining the trust of our employees. As a payroll professional we often perform these mini-miracles: with a calm approach, we confidently take charge of the situation, thereby delivering the perfect solution that inevitably puts a beaming smile on the face of our clients. Therefore, as I’ve said, well done. Feel good about this!

It goes without saying that the payroll professional does encounter just as many opportunities to destroy relationships. If you present solutions that are impractical, or have potentially unspeakable consequences which may only materialise down the line, in 6 months’ time, then relationships are certain to be ruined.

Deliberate over the best, most-suitable solution

Therefore, be sure to first deliberate over the best most-suitable solution, thereby ensuring that the advice/solution is the absolute best you can offer your clients — this is the payroll professional problem solver way of doing it best.

[/fusion_builder_column][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][tweetthis remove_twitter_handles=”true” remove_hidden_hashtags=”true” remove_hidden_urls=”true”]First deliberate over the most-suitable solution — the ‘payroll professional problem solver’ way of doing it best![/tweetthis]

 

NOTE:  Always be legal. Always comply with company policy. Thereafter, within the constraints of these two parameters, you are most welcome to be creative in your problem solving approach.[/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Adrian Baillie-Stewart

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